The Process to Order a Photo Restored

If you haven’t read our welcome tab at the top, you might want to start there first.

Because we work with digital formats, it allows us to serve clients from anywhere in the world, even though we are physically located in Bellevue, Washington.  Your originals stay unaltered, and safe in your possession.

We need to see your picture and get a clear idea of what you’d like to see happen with it, hear my suggestions and give a firm price quote ($30.00 is a basic restoration job), with your approval before we begin the work. Normally, our turn around time is usually within a few days.  Email is the best way to communicate (vrg722 at in the normal format) with us.  We work out of our home and have different schedules, so we’ve found that works best for us, and having the communication in email, helps to clarify for both us and our clients.  You are under NO obligation to place an order, think of this process as simply information gathering.

Our finished product will be an electronic large format file delivered by email.  You will then use this file at your favorite photo lab processing to get physical prints made in the sizes and quantities you want.  Sometimes having them made into a canvas print is a special way display restored pictures.  I can give a recommendation for a place I’ve used before that I really liked both their pricing and work. Most photo labs give you the option of ordering online by simply uploading your file, ordering your size and quantities, then they ship it directly to your home.

You can also copy the finished electronic file of the picture to a flash drive and physically take this to your favorite photo lab to have prints made.  If you don’t know how to do this, usually the folks working at the photo lab can assist you with this, providing you bring the flash drive.

To Begin the Process 

If you already have your picture in a digital format (jpeg or tiff), simply email it to us.  If not, please take your physical photo (out of the frame carefully, if it’s framed) and scan the image at 300 dpi (most home scanners will give this option), save it and email it to us at: vrg722 at

If your picture is too fragile  (or stuck to the glass) to be safely removed from the frame, try scanning it within the frame, to see if we can get a viable file to work on. You might be able to take the photo and glass out of the frame and scan that.  If both these options don’t work due to the frailty of the original photo, it should be taken to a service specializing in that type of work.  That is beyond our scope of services.

If you don’t have a scanner at home, or it can’t scan at 300 dpi (dots per inch), or your picture is bigger than your scanner, take your picture to a local Office Depot, Ginko or similar store and have them scan it for you. Bring your flash drive and they will copy it on there for you, be sure they scan at 300 dpi.  The pricing for this is very reasonable.  Some libraries will do this free for you as well.  Then take your flash drive home, and email the electronic file of your picture to us.

At this point, please let me know any details you want about the picture, your goals, and any questions you might have. We will communicate from there as to job scope, pricing, delivery times, etc. your approval is necessary before we start the work.  We guarantee any work we accept, to get it to your satisfaction.

When we both agree on the job at hand and you’ve given approval, payment is due via paypal, (or at least 1/2 payment as a deposit). Payment is collected via paypal (you can use a credit card with paypal too).  We’ve had too many folks order photo restorations, then disappear after we’ve completed the work.

We will deliver a finished, high resolution electronic image (in jpeg or tiff, your choice) to your email.  We will also provide (free of charge), a low resolution electronic file to your email that is great for sharing on facebook or emailing to friends or family, if you want.

We look forward to providing you with a beautifully restored picture you can be proud of!  Contact us now at:  vrg722 at









For Local Clients

Occasionally our local clients prefer to meet in person and have us do the scanning.  That is a possibility, depending on scheduling and availability.